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Sole Collector | Marketplace Safety Guide

While we are not liable for any transactions that occur within our site, we want to make sure you have the best buy/sell experience on the net as well as the safest.We strive to be proactive in preventing fraud before it even happens. To understand how the Marketplace revolves around proper listings, please read the How To Guide for further instruction.

The guidelines below will help reduce the chance of being defrauded by another member. We urge ALL users to adhere to the points below. Furthermore, we are unable to assist when they are ignored.

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Sneaker Exchange: Use our Sneaker Exchange program for all trades. Doing so completely eliminates fraud. Otherwise, we are unable to assist if something goes wrong.

Payment methods: Only use Paypal or perform meet-ups. Never send money order, cash, wire, or anything else.

Paypal: Do not send or receive Paypal payments as a gift - doing so defrauds Paypal and prevents a dispute from being filed later. Check your Paypal account to make sure the payment was received; spoofed emails are common.

Shipping: Make sure you properly pack the item to prevent damage during shipping. For shoes, ship double boxed. Make sure Signature or Delivery Confirmation is added to every shipment.

Used items: Understand that pre-owned items, especially shoes, are especially risky to purchase. Get as many pictures as possible and a complete description of the item. Understand that these items are sold "as-is" within the Marketplace. Disputes over the condition of used items is considered "he-said-she-said" and are not accepted.

Pictures: Receive tagged pictures of all angles of the product with flaws explicitly stated. When you receive your end of the transaction, immediately take pictures of the item and packaging for reference.

Meet-ups: Make sure you meet in a public place (the mall, for instance), and do not exchange goods unless you are 100% satisfied. Count the money in person. Once you walk away from the meetup, you are signaling satisfaction.

Feedback: Only deal with high feedback users. Only engage with users that have 25+ feedback and 200+ posts.

Contact: Only use the Offer Discussion for exchanging information. Never use email, private messages, text, phone, etc. for communicating any transaction details. Doing so eliminates our ability to log transaction details.

Faith: Never believe a user who swears they a€™re €œnot a scammer. Everyone, including a scammer, would say the same thing. Never deal with previously banned users.

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If you have followed ALL the guidelines above and need to file a transaction dispute, please open a ticket and select Marketplace Support and respond with the following information:

Your username:
Other username involved:
Offer discussion link:
Type of payment used:
Brief description of dispute:
Steps taken to alleviate the situation:
Last point of contact:
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