Sole Collector | Marketplace Safety Guide
While we are not liable for any transactions that occur within our site, we want to make sure you have the a safe experience buying/selling goods. We strive to be proactive in preventing fraud before it even happens.
The guidelines below will help reduce the chance of being defrauded by another member, and are required to be followed for any Marketplace transactions. We urge users to adhere, and we are unable to assist when they are not.
Sneaker Exchange: Use our Sneaker Exchange program for all trades. Doing so completely eliminates fraud. Otherwise, we are unable to assist if something goes wrong.
Payment methods: Only use Paypal or perform meet-ups. Never send money order, cash, wire, or anything else.
Paypal: Do not send or receive Paypal payments as a gift - doing so defrauds Paypal and prevents a dispute from being filed later. Check your Paypal account to make sure the payment was received; spoofed emails are common.
Shipping: Make sure you properly pack the item to prevent damage during shipping. For shoes, ship double boxed. Make sure Signature or Delivery Confirmation is added to every shipment.
Used items: Understand that pre-owned items, especially shoes, are especially risky to purchase. Get as many pictures as possible and a complete description of the item. Understand that these items are sold "as-is" within the Marketplace. Disputes over the condition of used items is considered "he-said-she-said" and are not considered.
Pictures: Receive tagged pictures of all angles of the product with flaws explicitly stated. When you receive your end of the transaction, immediately take pictures of the item and packaging for reference.
Meet-ups: Make sure you meet in a public place (the mall, for instance), and do not exchange goods unless you are 100% satisfied. Count the money in person. Once you walk away from the meetup, you are signaling satisfaction.
Feedback: Only deal with high feedback users.
Contact: Only use the Offer Discussion for exchanging information. Never use email, private messages, text, phone, etc. for communicating any transaction details. Doing so eliminates a paper trail and makes it more difficult for us to help.
Faith: Never believe a user who swears they are not a scammer. Everyone, including a scammer, would say the same thing.
If you have followed ALL of the guidelines above and need to file a dispute, please open a ticket - select Marketplace Support and respond with the following information: