| Marketplace |
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How do I create a listing? Go to the "Marketplace Tab" at the top of any page in the header. On the left side box click #1-3 for the appropriate listing. $1 For Selling Items and #3 For a Wanted Listing. Back to top |
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How do I edit/manage my listings? Click on the header of any page on the "Manage Marketplace" Tab. You will see a drop down menu with links to find what you are looking for. Back to top |
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I received an offer. Now what? You can either accept the offer, Decline the offer or Make a Counter-Offer to the other user. Back to top |
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I declined an offer. Now what? The buyer has the option of placing a new offer or you can make a counter offer. Back to top |
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I accepted an offer. Now what? This is when the buyer or trader pays and you ship the item. Back to top |
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Where do I go to find the conversation again? Click on the header of any page on the "Manage Marketplace" Tab. You then click on "Incoming" or "Accepted Offers". Back to top |
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How do I make an agreement/transaction now? Once an offer has been made on an item and is accepted the Marketplace System automatically creates the agreement. Back to top |
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How do I finalize the offer? Return to the offer page and click either "Complete Agreement" at which time you will then see a feedback box to post feedback in or you click "Mark Incomplete" which will automatically relist your item and a Feedback Box will appear to leave feedback. Back to top |
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I have a transaction or feedback dispute. As per the registration agreement, we are not responsible for any transactions made within our site. Please refer to our and attempt to work matters out with the user privately. Back to top |
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How do I bump my listing? On your listing page next to each listing you will see a green "Bump" button. Click it. You can bump your listings every five days. Back to top |
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How do I search for a specific item? Go to the Marketplace and use the drop down menus on the left side of the screen to filter the items then type the item name in the "Keyword" search field. Back to top |
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Why are some listings bigger than others? Some listings are paid listings while some are free. Paid listings receive better features and more exposure. Back to top |
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How do I remove my listing? Go to your listing page and click the "X" to the right of the item. Back to top |
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I offered on a listing, but never heard back. This means one of two things. (1) The seller chose not to respond to the offer. (2) The seller has not had a chance to view your offer. Or any other combination of reasons why. If you do not receive a response once the offer has expired it is usually best to find another listing of the same item. Back to top |
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What does search impression/served mean? This means how many times you listing has been viewed on Sole Collector or through a Search Engine. ie. Google, Yahoo Search. Etc. Back to top |
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Will repeat feedback be allowed? No. Before the measure was put in place, we saw one of two things happen. (1) Either legitimate transactions would be broken into multiple agreements to gain multiple feedback (so a trade for five items would result in five agreements), or (2) users would use two accounts to build fake feedback in a short period of time, and then scam. This system prevents both cases. You still receive feedback from the user, it just does not increase your overall feedback score. Back to top |
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Will potential buyers see how many offers were made and how much the offer was for? No - that's completely private! But there is going to be an expansion to see the activity of someone who is making an offer, so a seller can see if they are making offers all over the place or not. We aim to assist the seller with the ability to build a view of the prospective buyer. Back to top |
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What do I do when I want to trade? Use our Sneaker Exchange program for all trades. Back to top |
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Why am I no longer able to make an offer? In a term you can understand... you flaked to much, the system watches out for constant flakers, the system doesnt rely on you being reported anymore, it watches everyones offer habits and then bans you from making offers for 7 days if you run up to many 'flakes'. Be serious guys. Back to top |
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| Login and Registration Issues |
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I'm having trouble logging in. First, make sure you are entering the correct username and password. You can use the "Forgot Your Password?" link on the login page to reset your password. If you're still having trouble, try ALL these steps, in this order. 1. Reactivate your account using the "Resend Activation Email" link on the login page. Make sure you are entering the correct email of your account. 2. Check your cookies settings and make sure it is set to "accept all." 3. Clear all of your cookies. See here for instructions how. 4. Reset and reconfigure your router or modem, as well as your computer. 5. Relaunch your browser, go to the Index and try to login again. 6. If you are still experiencing problems, email jvini. Include your username and describe your problem in detail or your email will not be answered. Back to top |
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Why am I logged off automatically? If you do not check the Log me in automatically box when you log in, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university cluster, etc. Back to top |
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How do I prevent my username from appearing in the Who Is Online box? In your profile you will find an option Hide your online status; if you switch this "on" you'll only appear to board administrators or to yourself. You will be counted as a hidden user. Back to top |
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I've lost my password! Go to the Login page, and click "Forgot Your Password?" You'll need to know your username and email address. A new password will be emailed to your email. Back to top |
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My account is inactive. How do I reactivate it? You can use the Re-Send Activation Email on the login page. You'll need access to the email on file for your username. Back to top |
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What if I don't have access to my email? If you don't have access to your email, and therefore cannot re-activate your account, please email an administrator. Include your current email on file as well as your username. Back to top |
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| User Preferences and Settings |
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How do I change my settings? To change any of your profile settings, such as password, email, signature, etc., click the Profile link at the top of any page. Back to top |
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How do I upload an avatar? The small image (120x120, 20 KB) that appears in your profile and on the left side of your posts is called your avatar. To change it, navigate to the bottom of the Profile page, and use the "Browse..." button to locate the image on your hard drive. The image can be a JPEG, GIF, or PNG. Please note the rules regarding avatar content which appears below the upload box. Back to top |
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How do I change the stars under my name? These images are called "ranks." The default ranks are based on post count, and are reflected by a number of stars. Any other images/text ("Team L.A.R.K.," for example) are because the user is in a usergroup. You must be a member of a usergroup to have a new rank. Back to top |
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Can I change my username? Unfortunately, we are not allowing name changes at this time. Back to top |
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| Other Questions |
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What is the definition of ____? We have compiled a dictionary for terms you may see on this board. It covers a wide range of terms from both the sneaker culture and terms you may see on the internet in general. To view it in full, see here. If a term is not listed or you have any questions, post in that topic. Back to top |
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How can I become a moderator? We have a nomination process for new members of the staff. A current staff member will nominate a user who shows they are knowledgeable, helpful, and courteous in a particular forum, and it'll be voted upon. Users who wish to become part of the staff can show these qualities on a consistent basis over a period of time. Do not ask to become a moderator, you may forfeit your chance. Back to top |
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| Posting Issues |
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How do I create a post or topic? Simply click the "New Topic" or "New Post" button while viewing a forum or topic within that forum. For posts, you can also use our Quick Reply, which will be displayed at the bottom of all topics. Note that certain forums, such as the Legit Check forum, you must be a member of a certain group to post in. You cannot reply to any Listings that are not your own, and can only create a new Listing if you've been a member for at least 3 months and have at least 100 posts. Please review the Marketplace rules for more information. Back to top |
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How do I edit or delete a post? Above your post, click the "X" button to delete, or the "Edit" button to edit your posts. Note that in certain forums, these functions are not enabled. For instance, you cannot edit or delete any posts in the Agreements forum, and you cannot delete any posts in the Listings forums, although you can edit them. Back to top |
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How do I add a signature to my post? To add a signature to a post you must first create one; this is done via your Profile. There is also an Advanced Sig. Edit panel you can use as well. Once created you can check the Add Signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio box in your profile. You can still prevent a signature being added to individual posts by un-checking the add signature box on the posting form. Back to top |
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How do I create a poll? Creating a poll is easy - when you post a new topic you should see a Add Poll form below the main posting box. You cannot post a poll in all forums - this feature is only enabled for certain forums on this board. You can set up to 15 poll options. You can also set a time limit for the poll, 0 being an infinite amount. Back to top |
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| User Levels and Groups |
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What are Moderators? Moderators or 'Mods' are members of the staff. They have the ability to lock, delete, and edit posts. Forum Mods can only moderate certain forums (their username will appear under the forum description on the Index), while Mod Mob can moderate any forum. Staff members can answer your questions and do their best to provide assistance to all users. If you have any questions, PM one of them, or post in the Members Only forum. Back to top |
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What are Administrators? Administrators or 'Admins' are also members of the staff. They have control of the entire board, and unlike Mods, can perform certain functions such as banning. Admin is the highest level of authority of the board. Back to top |
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What are Usergroups? Usergroups are a different groups of members that you can belong to. Some groups are closed - such as the moderator groups, which you cannot apply. Other groups are "open access," meaning you can apply to them. Each group has a different focus or common interest. The description of each group should give you some idea of what each group is looking for. You rank image will also be changed once you admitted to a usergroup. Back to top |
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How do I join a usergroup? We are currently developing a new system to allow membership to a usergroup. Back to top |
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How can I create my own group? We periodically accept formal usergroup proposals. When this happens, we'll announce it with very clear guidelines of what we are looking and how to apply. It's only during these proposal periods that we listen to ideas for new usergroups. Back to top |
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| Private Messaging |
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What are private messages? Private Messages, or 'PMs', are messages that can be sent to any user on this board. The message will appear in the user's Inbox and will be marked as new until it is read. For issues that only concern you and another user, such as Marketplace offers, use the PM system. Back to top |
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What is my message not going to the Sentbox? After a message is sent, it will go to the Outbox. Once the user opens the message in their Inbox, it will be marked as read and moved to your Sentbox. Back to top |
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| Formatting and Topic Types |
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What is BBCode? BBCode is a special implementation of HTML. BBCode itself is similar in style to HTML: tags are enclosed in square braces [ and ] rather than < and > and it offers greater control over what and how something is displayed. For more information on BBCode see the BBCode FAQ. Back to top |
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What are Smileys? Smileys, or Emoticons, are small graphical images which can be used to express some feeling using a short code, e.g. :) means happy, :( means sad. The full list of emoticons can be seen via the posting form. Back to top |
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How do I post pictures? Start by going to the "Album" icon on the top of any page. Choose which category best suites your pictures. You can also use your Personal Gallery by following the link at the bottom, or on your profile page. Once you have chosen the category to upload click "Upload Pic." We allow pictures up to 1100x1600 and up to 520 KB. Error messages can occur anytime during the process. If you are experiencing issues, create a post in the Members Only/Feedback forum. After successfully uploading the picture(s), it will appear first in the album of the chosen category. If you or someone else uploads a picture it will replace the first one's spot. Notice the URL link underneath your picture. The URL link will already include the image tags. Copy the this URL and paste it anywhere in your post, and it will be displayed directly in your post. Make sure your image is enclosed in image tags ([IMG][/IMG]). There are also many picture hosting sites such as Tinypic, Photobucket, etc. Most also have forum ready URLs you can use as well. You should see these after uploading your picture(s). Back to top |
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What are Announcements? Announcements are topics that appear at the very top of a forum. They'll appear at the top of any page while viewing topics in a forum. They often contain important information that all members should view, such as rules. Only moderators can post announcements. Back to top |
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What are Sticky topics? Stickies are topics that appear after Announcements at the top of a forum. They'll only appear on the first page while viewing topics in a forum. They also often contain important information, or information that is referenced often. Only moderators can post stickies. Back to top |
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What are Locked topics? Locked topics are topics that you cannot reply to. When a topic is locked, usually a staff member will post the reason for the lock. If you have any questions why a certain topic is locked, PM a staff member. Back to top |
