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computer freezes after startup HELP!!

 
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mkim1120
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PostPosted: Sun Oct 25, 2009 10:26 am    Post subject: computer freezes after startup HELP!! Reply with quote
i am trying to help a friend correct some issues with his computer
he is running vista home edition
i d/l'ed nod32 and was running a virus scan
i also at the same time was installing mcafee
the computer then froze.
i rebooted the computer and now it always freezes about 5-10 min after start up.
even freezes at the prompt welcome enter the password if you let it sit
the computer runs fine in safe mode.
i thought it might be an anti virus program causing the hang up.
went to msconfig and disabled everything and it is still freezing!!!
anyone help on a possible solution?
googled and cant seem to find a solution
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PostPosted: Sun Oct 25, 2009 10:59 am    Post subject: Reply with quote
My advice may not be the best out there...but it always works.
-Go into safe mode
-Back up important data [attach it to emails, copy it onto a flashdrive or an external hd, etc]
-Restore it to factory settings.
-Run a couple virus scans to be on the safe side.

[Also make sure you wrote a list down of programs you'd want to install again]

Next time you can post your questions/concerns in here.
http://www.solecollector.com/forums/hdt-tech-junkies-help-desk-thread-questions-problems-t662840.html
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